Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and Throva, Inc., a Delaware corporation ("Throva", "we", "us"). By accessing or using the Throva platform, mobile app, web app, APIs, or any related service (together, the "Service"), you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Throva provides AI for small business growth and operations. The Service lets workspace owners set business context, configure approval rules, and use AI agents to draft, route, queue, and execute approved work.

The Service is offered through web and mobile clients. Mobile clients may keep local work available during connectivity interruptions; the web client operates through the Throva API. High-impact actions are designed to pause for human approval before execution.

3. Account Registration

During pre-launch, access may be limited to invited workspaces or guided pilots. Authentication is provided by Auth0. To access an account you must provide:

• A valid email address
• A password or social login credential accepted by Auth0
• Accurate business-profile information collected during onboarding (business name, business type, offer summary, service area, target audience, brand voice, and related fields)

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@throva.ai if you suspect unauthorized access. You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.

4. User Responsibilities

You agree that you will not, and will not permit any third party to:

• Use the Service to send spam, harassing messages, deceptive marketing, or any content that violates applicable anti-spam, telemarketing, or consumer-protection laws (including CAN-SPAM, TCPA, GDPR, and CASL).
• Upload, store, or transmit through the Service any personal data for which you lack a lawful basis or the necessary consents.
• Use the Service to generate or distribute defamatory, fraudulent, discriminatory, sexually explicit involving minors, or otherwise unlawful content.
• Publish AI-generated content to external channels without reviewing it where human approval is required by your workspace policy.
• Attempt to reverse engineer, decompile, or extract the source code of the Service except to the extent such restriction is prohibited by law.
• Circumvent rate limits, quotas, security controls, or approval gates built into the Service.
• Use the Service to build a competing product or to train a competing AI model.

You are responsible for (a) the accuracy and legality of the data you feed into your workspace, (b) any content the AI generates on your instruction, (c) any action the AI takes under your approval rules, and (d) compliance with the terms of any third-party platform you connect.

5. Service Features

Features available in your workspace depend on your plan, pilot scope, feature flags, and integrations you have connected:

• Planning — business context, goals, guardrails, and work queues.
• Drafting — AI-assisted content, replies, summaries, and follow-up suggestions.
• Review — approval queues, edits, rejection, and human checkpoints for higher-impact work.
• Follow-up — visible customer, lead, and request tracking.
• Operations — audit history, workflow state, and operational review.

We may add, modify, or remove features from time to time. We will provide reasonable notice of material removals that affect a paid plan.

6. Billing and Payments

Public list pricing is not live during pre-launch. Pilot fees, subscription terms, feature limits, payment timing, taxes, and cancellation terms are handled in the applicable order form, walkthrough confirmation, or written agreement.

Contact support@throva.ai with billing or cancellation questions. Refunds are handled case-by-case at our discretion, except where required by law.

7. Intellectual Property

7.1 Your content

You retain all rights to the content you upload to, create in, or generate through the Service ("Customer Content"), including business-profile data, customer lists, posts, task data, and any output the AI produces on your behalf. You grant Throva a limited, non-exclusive, royalty-free, worldwide license to host, process, transmit, and display Customer Content only as necessary to provide and operate the Service and to comply with law.

We do not use Customer Content to train AI models that serve other customers. Your workspace data is scoped to your workspace.

7.2 AI-generated output

Output the Service generates from prompts and context you provide is considered part of your Customer Content, and ownership transfers to you to the extent we hold any rights in the output. You acknowledge that AI-generated content may coincidentally resemble other outputs, and that copyrightability of purely AI-generated content is unsettled under law. You are responsible for reviewing output before publishing externally.

7.3 Our platform

The Service, including all source code, models, interfaces, brand elements, and documentation, is and remains our property (or the property of our licensors). These Terms grant you no rights to our marks, logos, or platform IP beyond the right to use the Service as described here.

7.4 Feedback

If you send us feedback, feature requests, or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

8. Termination

You may terminate your account at any time by using the in-app deletion flow or contacting support@throva.ai.

We may suspend or terminate your access if (a) you materially breach these Terms, (b) your use of the Service creates risk or liability for us, (c) required to comply with law, or (d) payment is past due after the grace period. We will provide reasonable notice except where immediate action is required.

On termination: your right to use the Service ends, your workspace is marked for deletion, and your data is retained for up to 30 days to allow export, after which it is deleted according to our Privacy Policy. Sections that by their nature should survive (IP, liability, indemnification, dispute resolution, governing law) will survive termination.

9. Warranties and Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Throva disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate, complete, current, or suitable for any specific purpose. You must independently verify any AI-generated content before using it for a legally or commercially significant decision.

Mobile clients may preserve local work during connectivity interruptions, but we do not guarantee any specific level of availability absent a separate, signed service-level agreement.

10. Limitation of Liability

To the maximum extent permitted by law, Throva's total aggregate liability arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid to Throva in the twelve months immediately preceding the claim, or (b) one hundred U.S. dollars ($100).

In no event will Throva be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, arising out of or related to the Service, whether in contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

11. Indemnification

You will defend, indemnify, and hold harmless Throva, its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, (c) any communication sent through the Service on your behalf, (d) your failure to obtain necessary consents from data subjects, or (e) your breach of any third-party integration's terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.

Mandatory arbitration; class-action waiver. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration is Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to bring or participate in a class action, collective action, or representative proceeding. Either party may seek injunctive or equitable relief in the state or federal courts located in Wilmington, Delaware for claims involving intellectual property or confidentiality, and each party consents to personal jurisdiction there for that purpose.

13. Contact

Questions about these Terms: support@throva.ai. For legal notices: Throva, Inc., PO Box 910933, San Diego, CA 92191.

14. Changes to these Terms

We may update these Terms. If changes are material, we will notify you by email or in-app at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.